Customs Policy

At DecorGet, we proudly offer worldwide shipping to make our home décor products accessible globally. However, when ordering internationally, it’s essential to understand the customs regulations and import duties that may apply in your country.

1. Customs, Duties, and Taxes
When ordering products from DecorGet.com for delivery outside of DecorGet.com, your order may be subject to import duties and taxes, which are levied once the package reaches your destination country.

Customs Fees: Customs charges vary by country and are determined by the customs authority. You, the customer, are responsible for paying any customs fees, import duties, taxes, or handling fees imposed by your country.
VAT and GST: Some countries charge Value Added Tax (VAT) or Goods and Services Tax (GST) on imported goods. These fees are separate from shipping costs and are paid directly to your country’s customs department.

2. Order Delays Due to Customs
Occasionally, customs processing can cause delivery delays. While we strive to ensure timely shipping, customs clearance processes are beyond our control.

Extended Processing Times: Some international orders may experience delays in customs, adding time to your delivery. We appreciate your patience in these cases.
Documentation: Our team ensures all necessary documentation accompanies your shipment to assist with a smooth customs process. However, in some instances, customs may request additional information directly from the recipient.

3. Customer Responsibilities
Know Your Country’s Import Policies: Before placing an order, please be aware of your country’s import regulations and potential fees. We recommend contacting your local customs office for more information on policies and fees.
Providing Accurate Information: Ensure that the shipping information provided is accurate and complete. Customs agencies may return or delay packages with incomplete addresses.
Payment of Customs Fees: Any customs fees or import duties must be paid by the customer upon arrival of the order. These fees are typically collected by the courier or customs office.

4. Refusal of Packages
If you choose to refuse the delivery of an international shipment due to customs fees, import duties, or any other reason:

Return Shipping Fees: You will be responsible for return shipping costs, and any incurred customs fees or other handling charges may be deducted from your refund.
Non-Refundable Fees: Any original shipping charges and customs fees are non-refundable. Only the value of the item(s) may be refunded once the returned shipment reaches us in good condition.

5. Contact Information
If you have questions about your country’s customs policies or need assistance with an order, please contact us at:

DecorGet
Email: [email protected]

We appreciate your understanding and cooperation in navigating customs regulations to make your shopping experience smooth. Thank you for choosing [Your Store Name] for your global home decor needs!