Return Policy

At DecorGet.com, we want you to love your home decor purchase! If you're not fully satisfied with an item, we're here to make the return process as easy as possible. Please review our return policy below to ensure a smooth experience.

1. Eligibility for Returns
Return Period: Items may be returned within 30 days of receiving your order.
Condition: Items must be in new, unused, and undamaged condition with original tags and packaging intact, in the same condition as when you received it.
Non-Returnable Items: Customized, personalized, clearance items, and gift cards are non-returnable.

2. Return Process
Step 1: Contact our Customer Support team at [email protected] with your order number and reason for return.
Step 2: Our team will guide you through the next steps, including providing a return shipping label if applicable.
Step 3: Once we receive and inspect the returned item, we will process your refund or exchange within 5-10 business days.

3. Refunds
Refunds will be issued to your original payment method.
Depending on the reason for the return, the shipping fee may not be refundable.
You are responsible for paying your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning an item valued over $100, we recommend using a traceable shipping service or purchasing shipping insurance.

4. Damaged or Defective Items
If your item arrives damaged or defective, please reach out to us within 3 days of receipt with photos and a description of the issue. We’ll make it right with a replacement or full refund.

5. Exchanges
If you'd like to exchange an item for a different color, size, or style, please follow the return process above. We will provide instructions for purchasing the new item once the return is completed.

6. International Returns
We accept returns from all countries, but customers are responsible for international return shipping costs, duties, and taxes.
Please mark the package as “returned goods” to avoid any customs fees on our end.

7. Refund Timelines
After your return is received and inspected, refunds will typically be processed within 5-10 business days, though this may vary based on your financial institution.
If you have any questions about our return policy, don’t hesitate to reach out to us at [email protected]. We're here to help!